© 2019 by Ginger & Co

PAYMENT & SHIPPING

 

PAYMENT

We accept credit card, PayPal and bank transfer/EFT. We also offer a complimentary 15-day payment term. To opt for the 15-day payment arrangement, please select "Offline Payment" at check out. Under this option, once the order is placed, we will issue an invoice to you with payment instructions.

 

DISPATCH

We will aim to process and dispatch your order next business day. However this may take longer for large orders or when items are out of stock.

 

SHIPPING

All local and international shipping are made via Australia Post. International buyers are responsible for their own import duties / taxes. Shipping rates and estimated delivery times are as follows (note: all fees are in Australian dollars and delivery times are estimates only and exclude processing time):

MELBOURNE METRO
  • Free shipping

  • Delivery time: next business day

OUTSIDE MELBOURNE & INTERSTATE

Standard Shipping

  • Free for orders > $250 

  • If order is < $250:

    • $10.95 for 1st 1kg

    • $13.95 between 1kg & 3kg

    • $15.95 between 3kg & 5kg

    • $3 for additional 5 kg

  • Delivery time: 3-5 business days

Express Shipping

  • $14.95 for 1st 1kg

  • $17.95 between 1kg & 3kg

  • $19.95 between 3kg & 5kg

  • $3 for additional 5 kg

  • Delivery time: 2-3 business days

NEW ZEALAND

Standard Shipping

  • Shipping fees based on weight and starts from $11.95

  • Delivery time: 4-6 business days

Express Shipping

  • Shipping fees based on weight and starts from $19.95

  • Delivery time: 3-4 business days

OTHER COUNTRIES

Standard Shipping

  • Shipping fees based on weight and starts from $16.95

  • Delivery time: 5-10 business days

Express Shipping

  • Shipping fees based on weight and starts from $24.95

  • Delivery time: 3-4 business days

RETURNS

You may return any unopened and undamaged products to us for a full refund within 30 days from date of order (at your own shipping cost). Returned products should be sent to:

Ginger & Co
Unit 32  260-264 Wickham Rd
Highett VIC 3190

The refund will be processed once the products are received and deemed acceptable by us.